Privacy Policy

Last updated: May 14, 2026

Introduction

fuzzy-zephyr is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

When you book a programme or contact us, we may collect:

• Your name and contact details
• Email address
• Information about your child (name, age)
• Programme preferences and booking details
• Any additional information you provide in communications

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referral source

How We Use Your Information

We use the information we collect to:

• Process and confirm your programme bookings
• Communicate with you about sessions and schedules
• Send pre-session materials and post-session resources
• Respond to your enquiries and provide customer support
• Improve our website and services
• Send occasional updates about new programmes (you can opt out at any time)

Legal Basis for Processing

We process your personal information on the following legal bases:

• Contract: Processing is necessary to fulfil our service obligations to you
• Legitimate interests: We have legitimate business interests in improving our services and communicating with clients
• Consent: Where you have given explicit consent for specific processing activities

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in operating our website or conducting our business (subject to confidentiality agreements)
• Legal authorities when required by law or to protect our rights

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking information is typically retained for seven years for accounting purposes.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

Children's Privacy

While our services are designed for children and teenagers, we collect personal information from parents or guardians, not directly from minors. We do not knowingly collect personal information from children without parental consent.

Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to enhance your experience. For detailed information about our cookie usage, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 42 Western Road, Brighton, BN1 2EB, United Kingdom